Privacy Policy - Streatham Man And Van

This Privacy Policy explains how Streatham Man And Van collects, uses, stores, shares, and protects personal data. It applies to all Streatham Man And Van customers in the area, including prospective customers, current customers, and anyone who enquires about our moving, delivery, collection, or related services. We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

For the purposes of data protection law, Streatham Man And Van is the data controller for the personal data described in this policy when we decide why and how it is used. This policy applies to information collected through our service enquiries, bookings, communications, service delivery, invoicing, and any post-service follow-up.

2. Personal data we collect

We only collect the data needed to provide and manage our services, communicate effectively, and meet legal obligations. The types of personal data we may collect include:

Identity details such as your name and, where relevant, company name.
Contact details such as phone number, email address, and service address.
Booking information including move date, property access details, inventory or item descriptions, and service preferences.
Payment and billing information where needed to process invoices, receive payments, or issue receipts.
Communication records including messages, call notes, complaints, and service updates.
Service-related information such as details about access, parking, timing, and items requiring special handling.
Technical data if you interact with our digital systems, such as IP address, device information, and usage logs, where relevant for security or troubleshooting.

We do not intentionally collect more personal data than is necessary for the purposes described in this policy.

3. How we use your data

We use personal data only for legitimate business and legal purposes connected to our services. These may include:

responding to enquiries and providing quotations;
confirming and managing bookings;
planning and delivering moving and van services;
communicating about timing, access, delays, or service changes;
processing payments, invoices, refunds, or account records;
handling complaints, claims, and customer support requests;
maintaining records for tax, accounting, and regulatory compliance;
protecting against fraud, misuse, or security incidents;
improving our services and internal operations.

We will only use your data in ways that are compatible with the purpose for which it was collected, unless we have a lawful reason to use it differently.

4. Lawful basis for processing

Under UK GDPR, we must have a lawful basis for each processing activity. We rely on the following lawful bases as appropriate:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, carrying out removals or van services, and managing payment or service arrangements.

Legal obligation

We may process certain data where we are required to do so by law, including tax, accounting, insurance, and regulatory obligations.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. Examples include improving service quality, maintaining records, preventing fraud, and managing business administration.

Consent

In limited situations, we may rely on your consent, for example for optional communications or certain types of marketing where required by law. When consent is used, you may withdraw it at any time.

5. Sharing your personal data

We may share personal data only when necessary and only with parties who have a valid reason to receive it. These may include:

Service processors who help us provide our operations, such as payment providers, accounting services, IT and data storage providers, and communication tools.
Professional advisers such as accountants, insurers, legal advisers, and auditors.
Authorities or regulators where disclosure is required by law, court order, or lawful request.
Third parties involved in the service where necessary to complete the requested work, such as building management or access-controlled site representatives, if relevant to the move.

We do not sell your personal data. Where a processor handles data on our behalf, they are required to act under our instructions and to use appropriate technical and organisational safeguards.

6. Data retention

We keep personal data only for as long as necessary for the purposes it was collected and for any legal, accounting, or reporting requirements. Retention periods may depend on the type of information and the reason for holding it.

Customer and booking records are typically retained for the period needed to manage the service and any follow-up queries.
Financial and tax records may be kept for the period required by law.
Complaint, claim, or dispute records may be retained longer where needed to resolve issues or defend legal rights.
Communications and operational notes are retained only as long as necessary for business purposes.

When data is no longer required, we will securely delete it, anonymise it, or otherwise dispose of it safely.

7. Data security

We take reasonable and appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality expectations, and limiting access to data on a need-to-know basis. No method of transmission or storage is completely secure, but we work to reduce risks and maintain strong safeguards.

8. International transfers

Where personal data is transferred outside the UK, we will only do so where appropriate safeguards are in place and where the transfer complies with data protection law. Such safeguards may include adequacy regulations or approved contractual protections.

9. Your rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may apply in full or in part depending on the circumstances and the legal basis for processing. Your rights include:

Right of access - to request a copy of the personal data we hold about you.
Right to rectification - to ask us to correct inaccurate or incomplete data.
Right to erasure - to ask us to delete personal data in certain situations.
Right to restriction - to ask us to limit processing in certain situations.
Right to object - to object to processing based on legitimate interests or direct marketing.
Right to data portability - to receive certain data in a structured, commonly used format where applicable.
Right to withdraw consent - where we rely on consent, you may withdraw it at any time.

You also have the right to raise concerns with the UK Information Commissioner’s Office if you believe your data has been handled unlawfully. We encourage you to contact us first so we can try to resolve any issue promptly and fairly.

10. Children’s data

Our services are intended for adult customers and business users arranging moves or transport services. We do not knowingly collect personal data directly from children unless it is incidental to a household service and necessary for the booking or delivery of the service.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will apply from the date it is published. We encourage customers to review this policy periodically so they remain informed about how their personal data is used.

12. Summary of our approach

Streatham Man And Van is committed to processing personal data responsibly, securely, and only where necessary. We collect limited information to provide services, manage bookings, meet legal obligations, and support our legitimate business interests. We retain data for appropriate periods, use trusted processors under contract, and respect your rights under data protection law. This policy applies to all customers in the Streatham area who use or enquire about our services.

Last updated: 2026