These Terms and Conditions set out the basis on which Streatham Man and Van provides removal, delivery, transport, and related logistics services within the United Kingdom. By requesting a quote, making a booking, or allowing our team to begin work, you agree to be bound by these terms. They are designed to keep the service clear, fair, and professional for both the customer and the company. Where the wording refers to “we”, “us”, or “our”, it means Streatham Man and Van. Where it refers to “you” or “your”, it means the customer, client, or person making the booking.

These terms apply to all van services, including domestic moves, single-item transport, furniture collection, office relocations, and similar jobs. They should be read together with any written quote, booking confirmation, or service note we provide. If there is any conflict between these Terms and Conditions and a specific written agreement, the specific written agreement will usually take priority, unless it is unlawful.

We may update these terms from time to time. The version that applies will be the one in force at the time your booking is accepted. It is your responsibility to review the terms before confirming a job. If you do not agree with any part of these terms, you should not proceed with the booking.

1. Booking Process

A booking with Streatham Man and Van service is only confirmed once we have accepted the job details and, where required, received any deposit or prepayment. A request for a quote does not guarantee availability. All quotes are based on the information you provide, including collection and delivery addresses, access conditions, item size, volume, and any special handling needs.

When making a booking, you must provide accurate and complete information. This includes the date and time required, the type and quantity of items, stairs or lift access, parking restrictions, and whether any items need dismantling, packing, wrapping, or extra labour. If the details you give are incomplete or inaccurate, we may need to revise the price, alter the vehicle size, adjust the crew, or refuse to carry out the work if it is unsafe or impractical.

We reserve the right to decline any booking at our discretion. Reasons may include unavailable vehicles, unreasonable access, items prohibited by law, unsafe working conditions, or requests that fall outside our normal service scope. A booking is not secured until we have clearly confirmed it. Any estimated arrival time is approximate and may change because of traffic, weather, loading delays, or other events beyond our control.

2. Service Scope and Customer Responsibilities

Our Man and Van Streatham services are provided on the basis of the agreed booking details and the condition of the items at the time of collection. You are responsible for ensuring that all items are ready for transport unless we have agreed to pack, dismantle, or prepare them as part of the service. Fragile items, loose contents, disassembled furniture, and special items should be clearly identified before the move begins.

You must ensure safe and lawful access to the premises and make arrangements for parking, permissions, or permits if needed. If we are unable to park reasonably close to the collection or delivery point due to restrictions beyond our control, additional time or costs may apply. If the property has restricted entry, narrow stairs, no lift access, or other difficulties, you should notify us in advance.

We may refuse to move items that are excessively heavy, unsafe, contaminated, illegal, poorly packed, or likely to damage property, vehicles, or other goods. We also do not accept responsibility for securing access codes, keys, or permissions unless this is expressly agreed in writing. The customer should remain available during the job to answer questions and make decisions where needed.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us reasonable notice. Cancellations made with sufficient notice may not attract a charge, but short-notice cancellations may still be charged in part or in full if we have already reserved labour, vehicle time, or other resources. The exact amount charged will depend on the stage of the booking and any costs we have incurred.

If you need to change the moving date, access time, or service requirements, you should tell us as soon as possible. We will try to accommodate rescheduling requests, but we cannot guarantee availability. If we arrive and cannot carry out the work because you are unavailable, the property is inaccessible, or the job cannot proceed for reasons within your control, it may be treated as a late cancellation and charged accordingly.

We may also need to cancel or postpone a booking due to events beyond our reasonable control, including vehicle breakdown, severe weather, road closures, accidents, illness, or public disruption. In such cases, we will use reasonable efforts to rearrange the service, but we will not be liable for any indirect loss, inconvenience, or missed deadlines arising from the change. Any refund or rebooking will be considered fairly in line with the circumstances.

5. Liability and Damage

We take reasonable care when handling your belongings, but our liability is limited to the extent allowed by law. The customer remains responsible for ensuring that items are adequately packed, labelled, and suitable for transport. Unless we have agreed in writing to pack the items ourselves, we are not responsible for damage caused by poor packing, pre-existing weakness, hidden defects, or unsuitable containers.

Our team will not be liable for minor scuffs, cosmetic marks, or damage caused by normal handling where reasonable care has been taken. We are also not responsible for damage caused by items that are overloaded, unstable, leaking, incorrectly loaded by the customer, or otherwise unsafe. Where a claim is made, you must notify us promptly and provide reasonable evidence, including photographs and a description of the issue.

If we are found liable under law, our liability will normally be limited to the lower of the actual repair or replacement cost and the value of the relevant item, unless a higher amount is required by mandatory UK law. We are not liable for indirect or consequential losses, including loss of profit, missed appointments, emotional distress, or business interruption, except where such exclusion is prohibited.

6. Prohibited and Regulated Goods

We do not transport items that are illegal, dangerous, or prohibited under UK law. This includes, but is not limited to, weapons, explosives, illicit drugs, stolen goods, and any item requiring a specialist licence or carriage arrangement that we do not hold. You must not ask us to transport anything unlawful, hazardous, or likely to place our staff, vehicle, or the public at risk.

We may also refuse items that are corrosive, toxic, flammable, contaminated, or capable of causing damage to other goods if they are not properly declared and packaged. If you conceal the true nature of an item and this causes loss, injury, delay, or vehicle contamination, you may be responsible for all resulting costs, cleaning, disposal, and claims. Any such item may be handed to the relevant authorities where required.

Some goods may be subject to special handling requirements or separate legal rules. If you are unsure whether an item can be moved, you should ask before booking. Our acceptance of a booking does not mean that every item within it has been reviewed or approved. We reserve the right to inspect goods at any point before or during the service.

7. Waste Regulations and Disposal

If our Streatham man and van service includes collection of unwanted items, clearances, or disposal of waste, the customer must ensure that the waste is described accurately and presented in a lawful manner. We operate in compliance with relevant UK waste regulations and expect customers to do the same. Waste must not contain prohibited substances or items requiring specialist disposal unless this has been specifically agreed in advance.

Where we transport waste, we may need information about its source, composition, and destination. The customer may be required to confirm that the waste is theirs or that they are authorised to arrange its removal. We may refuse waste that appears hazardous, contaminated, improperly separated, or likely to breach environmental or transport requirements. Any extra disposal fees, transfer station charges, or specialist handling costs will be passed on where applicable.

You remain responsible for ensuring that waste transfer is lawful. If documentation is required, such as a waste transfer note or other record, you must cooperate with us and provide the information needed. We reserve the right to keep records of waste movements in line with legal obligations. Any fly-tipping, unlawful dumping, or misdescription of waste by the customer is entirely the customer’s responsibility.

8. Claims, Complaints, and Evidence

If you wish to raise a complaint or make a claim, you should do so as soon as possible after the service, and in any event within a reasonable time. You must provide full details of the issue, including the booking date, items affected, and supporting evidence. We may ask for photographs, proof of value, repair quotes, or other reasonable documentation before assessing the matter.

We will review any complaint fairly and in good faith. Where a mistake has been made by us, we may offer a repair contribution, partial refund, or other reasonable remedy depending on the circumstances and the legal position. Any remedy offered will be without admission of liability unless we expressly state otherwise. We are not obliged to accept claims that are unsupported, exaggerated, or made outside a reasonable period.

Nothing in these terms affects your statutory rights as a consumer under UK law. However, we may reject claims where the alleged loss was not caused by us, where the item was already damaged, or where the customer failed to take reasonable steps to protect the goods. The burden of proving loss and causation will usually rest with the person making the claim.

9. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control. These may include extreme weather, flooding, fire, road accidents, government restrictions, industrial action, public disorder, acts of terrorism, sudden illness, or failures affecting suppliers and infrastructure. If such an event occurs, we may suspend performance, rearrange the booking, or cancel the service if continuing would be unreasonable.

If a force majeure event affects your booking, we will aim to communicate clearly and fairly. Any money already paid may be held, credited, or refunded depending on the work already completed and the cost we have incurred. We will not be responsible for losses that arise because the event prevented completion on the planned date or route.

Where possible, we will try to offer an alternative date or practical solution. However, we are not obliged to provide compensation for resulting inconvenience, loss of time, or secondary costs. These terms are intended to reflect the realities of transport and removals work in a way that remains lawful and balanced.

10. Data, Confidentiality, and General Conditions

Any personal information you provide will be used for booking administration, service delivery, invoicing, and related communication. We will handle such information in accordance with applicable UK data protection law. We may retain records of bookings, payments, and service notes for legal, tax, and business purposes. You should ensure that any data you share with us is accurate and up to date.

Our staff may enter your property only for the purpose of carrying out the agreed service and only with your permission or lawful authority. You should remove or secure personal, confidential, or valuable items before the service begins unless you have asked us to handle them. We are not responsible for access to confidential information accidentally left in furniture, boxes, or vehicles.

These terms form the entire agreement between the parties in relation to the service, unless replaced or supplemented by a written agreement signed or confirmed by us. If any part of these terms is found unenforceable, the remaining provisions will continue to apply. A failure by us to enforce any right does not mean that right is waived.

11. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by and interpreted in accordance with the laws of England and Wales. By using our service, you agree that the courts of England and Wales will have exclusive jurisdiction over any dispute that cannot be resolved informally. If any legal requirement applies differently because of your residence or the place of performance, mandatory law will prevail to the extent required.

We encourage customers to read these terms carefully before making a booking. The aim of this document is to provide a clear and lawful framework for a reliable man and van service, while protecting both parties and setting fair expectations. If you proceed with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.