Streatham Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Streatham Man And Van provides removal and transport services to customers in the United Kingdom. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the service, the payment process, the limits of liability, and the responsibilities of both parties.

The term man and van service in this document refers to the collection, loading, transport, unloading, and related handling of items agreed in advance. Unless a separate written agreement states otherwise, the service is provided for domestic and commercial customers on a best-efforts basis, using reasonable care and skill. Any additional services, such as packing, dismantling, reassembly, or disposal, must be specifically agreed before the job starts.

These terms apply to all bookings made with Streatham Man and Van, whether the booking is completed by phone, email, message, online form, or any other accepted method. The customer is responsible for reading these terms before confirming a booking. If any part of these terms is not understood, the customer should request clarification before the service is scheduled.

Booking Process

All bookings are subject to availability and acceptance by Streatham Man And Van. A quote may be provided based on the information supplied by the customer, including access details, number and type of items, collection and delivery locations, service date, and any special handling requirements. Quotes are normally based on the information given at the time of enquiry and may change if the actual job differs from the description provided. A quote does not become a fixed booking until the customer accepts it and the booking is confirmed.

When a booking is accepted, the customer must provide accurate details, including the names and addresses involved, any parking or access restrictions, floor levels, lift availability, and whether items are heavy, fragile, valuable, or difficult to move. If the service requires extra time, additional staff, a larger vehicle, or specialist equipment, the price may be adjusted accordingly. Failure to provide accurate information may result in delays, extra charges, or cancellation of the job.

Streatham Man And Van reserves the right to refuse or withdraw a booking if the work requested is unsafe, unlawful, impractical, or outside the scope of the service offered. The company may also refuse to carry items that are prohibited, dangerous, unhygienic, improperly packed, or likely to cause damage to other property. The customer must ensure that all items are ready at the agreed time and that someone authorised is available to confirm the inventory and final instructions where needed.

Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service and before unloading is fully completed, or at another stage communicated in advance. The company may require a deposit or pre-authorisation to secure a booking, especially for longer jobs, weekend services, or larger removals. Any deposit paid may be non-refundable where the company has reserved time, staff, or a vehicle specifically for the booking.

All prices quoted are based on the details supplied and may be subject to change if the actual service exceeds the scope originally agreed. This includes, without limitation, extra waiting time, additional load volume, additional stops, stairs, difficult access, parking restrictions, congestion, ferry or toll charges, or the need for additional labour. If any such extra charge arises, the customer will be informed where reasonably possible before the charge is incurred. Payment must be made in the agreed currency and by the payment methods accepted at the time of booking.

Where payment is not made on time, Streatham Man And Van may charge reasonable recovery costs, interest, or administrative fees to the extent permitted by law. The company may also suspend or end the service if the customer fails to pay, provided such action is reasonable in the circumstances. Any dispute about an invoice must be raised promptly and in good faith, but undisputed amounts must still be paid by the due date.

Cancellations and Amendments

The customer may request to cancel or amend a booking, but any cancellation must be made within a reasonable time before the scheduled service. Where a cancellation is made close to the booking date or after the vehicle, team, or equipment has been allocated, the company may charge a cancellation fee to cover costs and lost time. If the customer is not present at the agreed time, or if access is not available so the job cannot begin, this may be treated as a late cancellation or failed attendance.

Streatham Man And Van may cancel or reschedule a booking if necessary because of vehicle breakdown, staff illness, unsafe conditions, severe traffic disruption, weather, or any event beyond reasonable control. If the company cancels for reasons within its control, it will usually offer a new date or a refund of any relevant prepayment for the unused service, subject to the circumstances. The company will not be responsible for losses caused by reasonable changes to timing where notice is given as soon as practicable.

Liability and Customer Responsibilities

The customer is responsible for ensuring that goods are suitably packed, labelled, and ready for safe transport, unless packing is expressly included in the service. The company is not responsible for the condition of items that are already damaged, poorly packed, structurally weak, or unsuitable for moving. The customer should remove or secure loose parts, empty contents where appropriate, and warn the team about fragile, antique, or high-value items before loading begins.

While reasonable care will be taken, Streatham Man And Van shall not be liable for indirect or consequential losses, loss of profit, loss of business, or any loss arising from inaccurate instructions, hidden defects, or circumstances beyond its control. To the maximum extent permitted by law, liability for damage or loss caused by the company’s negligence is limited to the reasonable repair or replacement value of the affected item, or the amount recoverable under any applicable insurance, whichever is lower. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

If the customer asks the team to move items in a way that increases risk, such as through narrow spaces, up unsuitable stairs, or over surfaces likely to be damaged, the customer accepts that additional care may still not prevent loss or damage. The company may ask the customer to sign a disclaimer or confirm instructions where a higher-risk move is requested. Any claim for damage must be raised as soon as reasonably possible and in any event within a reasonable time after the service, with supporting information where available. The customer must give the company a fair opportunity to inspect the alleged damage and, where appropriate, to investigate the matter.

Where items are left unattended, stored temporarily, or handed over for delivery at a later time, the customer remains responsible for insurance cover unless the company has expressly agreed to provide storage or extended custody. The company does not guarantee the suitability of third-party premises, loading bays, or access routes used in connection with the service. The customer should ensure that any third-party permissions, building rules, or parking arrangements are in place before the booking begins.

Waste Regulations and Unwanted Items

Any removal, disposal, or disposal-related transport of waste must comply with UK waste laws and environmental requirements. Streatham Man And Van will only transport waste or unwanted items where it is lawful to do so and where the customer has clearly agreed the nature of the materials. The customer must not present hazardous waste, asbestos, chemicals, clinical waste, pressurised containers, electrical waste requiring special handling, or any other regulated material unless the company has expressly agreed and has the legal authority to transport it.

Under UK waste regulations, waste must be transferred to an authorised site or licensed waste carrier in a lawful manner. The customer is responsible for declaring the true nature of the waste and for ensuring that no prohibited materials are included in the load. If mixed waste is found, or if items are misdescribed, the company may refuse to carry the load, return the items, or charge additional time and disposal costs. Any skip-like clearing, house clearance, or rubbish removal arrangement remains subject to lawful handling, classification, and transfer documentation where required.

The customer confirms that any items handed over for disposal are their property, or that they have the authority to arrange their removal. The company may require the customer to separate reusable items from waste or to provide instructions for donation, recycling, or disposal, but it cannot guarantee that any item will be reused or recycled unless specifically agreed. Where waste transfer notes, receipts, or other records are required by law, the company may issue them in the format it considers appropriate.

General Provisions

Streatham Man And Van may subcontract all or part of the service to suitably qualified third parties, remaining responsible only to the extent required by law and the terms agreed. The company may use different vehicles, routes, or team members as needed to complete the booking efficiently. No failure or delay by either party in exercising a right under these terms shall operate as a waiver of that right.

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it lawful, and the rest of the terms will continue in force. These terms are intended to be read together with any written quotation, invoice, or agreed service note, but if there is any conflict, the more specific written agreement will apply to the extent of that conflict. The customer may not transfer their rights or obligations under these terms without prior written consent.

Nothing in these terms creates a partnership, employment relationship, or agency relationship between the company and the customer. The service is provided on an independent contractor basis. Any reference to “including” or “for example” is to be read as illustrative and does not limit the general meaning of the words that precede it.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings in another part of the United Kingdom or elsewhere within the applicable legal framework.

By booking a service with Streatham Man And Van, the customer confirms that they have read, understood, and agreed to these terms. The aim of the policy is to ensure a fair, transparent, and lawful service standard for all customers, while allowing the company to operate efficiently and safely. These terms form the full agreement between the parties unless varied in writing and accepted by both sides.

Any notice or communication relating to a booking, cancellation, change, or claim must be provided in a reasonable and verifiable manner. The company may update these terms from time to time, and the version applicable to a booking will be the version in force at the time the booking was confirmed.

Customers are encouraged to keep a copy of their booking details and agreed quotation for reference. This document is designed to support a clear, lawful, and professional Streatham Man And Van service while setting realistic expectations about what is included and what is not. By proceeding with the booking, the customer acknowledges these terms and accepts that any special requirements should be agreed in advance.